Fong Yien will continuously plan, implement, and operate our productive process;measure and review its actual performance; and, wherever possible, act to improve on the results. Also, we will reduce the incidence of errors and their cost, to the lowest level possible; and, provide on time service in what we do. We will provide an environment that encourages the participation of our employees and suppliers in the quality improvement process; require continual quality improvement from our suppliers.
Because Fong Yien’s success is measured by the customers, the disciplines of Quality, safety and environmental management are an integral part of its management function. The company views these as a key to good business in adopting appropriate Quality standards.
By focusing on customer satisfaction, we strive to make the very best high grade, high performance eye bolts and eye nuts at a reasonable price. Control our processes using appropriate techniques, manufacture our products to be defect free, involve all employees in continuous improvement, deliver our products in a timely manner, and support them with quality customer service.